Listening to understand people is not easy because we all have the urge to respond and give advice or feedback.  Believe me, listening to understand a person goes a really long way, especially if emotions and concerns are involved. How do we understand what true connection with another person really […]

To connect with your team, you must listen 80% of the time. Early in my leadership career, I thought that it was the leader’s role to do most of the talking when in conversation with my team, or as individuals. I thought it was the leader’s role to stamp their […]